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The Terms Behind Your Account

One set of rules sits behind every bKash top-up, wallet balance and lobby session on f111bet, and it starts on this page.

Plain English wordingWallet rules in one placeCricket markets includedEligibility by local lawRevision date on top
f111bet The Terms Behind Your Account
POLICY CONTACT

How To Reach Us About Terms

Terms questions land on the same support desk that handles wallet issues, because the two usually meet: a withdrawal held for verification is a terms question as much as a payment one. Open live chat from your account menu and the agent can see your wallet history while you talk. Email suits anything you want in writing, such as a request to correct the name on the account. The chat window shows when an agent is online; outside that window your message queues and we answer in order.

Team online

Live chat inside your account

Open the chat panel from the account menu and quote your registered bKash or Nagad number so the agent can pull up your wallet history before answering.

Email for the record

Send written requests about your terms, a name correction or account closure by email, and keep the reply — it is the version that stands if anything is questioned later.

Wallet verification desk

A mismatch between the sender name on a Rocket or Upay deposit and your account name slows everything down; send the transaction ID and we will say what needs fixing.

DATA AND ACCESS

How We Handle Your Account Data

What you give us at registration — name, mobile number, wallet ID — is used to run the account, verify withdrawals and keep the records that apply where you live. Those details stay tied to your deposits and we do not pass them to outside advertisers. Cookies on the site remember your session and your language choice so you are not logging in on every page. You can ask what we hold on you, and ask us to correct it.

Session cookies

Cookies hold your login session and the language you picked, and they keep your wallet balance in view as you move between lobby tabs. Clearing them logs you out.

One-time code login

Each login on mobile asks for a code sent to your registered number. If a code arrives when you are not logging in, change your password and message support straight away.

How long records stay

Deposit and withdrawal records stay on file for as long as the law where you play requires, because a payment dispute can be raised months after a transaction clears.

Your correction rights

Ask us to fix a misspelled name, update a phone number or export the details on file, and we confirm in writing what was changed and on which date.

Questions About Your Terms

Most terms questions come down to three things: who may hold an account, whose name sits on the wallet, and what happens when a bet is void. The answers below take those in order, using the same wording our support desk works from. If your case is not here, message chat with your account number and we will point you to the clause that decides it.

Yes. Ticking the box at registration means you accept the terms as they read that day, including the wallet rules and the way bets settle on cricket markets.

We update this page and move the revision date at the top. Using your account after a change means you accept it; if you do not, tell us and we close the account.

Yes. Let any open bets finish, then ask support to close the account so the remaining balance can go back to the bKash, Nagad or Rocket wallet in your own name.

Usually the wallet name and the account name do not match, or a deposit came from another person's number. Send us the transaction ID and we will explain what to correct.

No. What you may do on the site depends on your local law and eligible regions, and a mandatory rule where you live overrides anything here that conflicts with it.

Raise it first in live chat so the agent can look at the transaction, then put it in an email if you want it on record. We reply in writing with the clause we applied.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.